Communication with stakeholders

Purpose

Establishing and maintaining stakeholders' confidence is a key factor in maintaining an organisation's licence to operate.

EI statement

"Management must identify key stakeholder groups and develop and maintain a good working relationship with them, understanding and addressing their issues and concerns."

Integrated reading

Stakeholders include the external auditor, investors and the communities the company works beside, not only regulators and emergency services. Volunteering and matched funding are part of how the company earns its standing with those communities, which matters when it next needs their tolerance.

Brings in

External auditor interfaceCommunity volunteering and matched funding

Placed here by this reading (3)

Finance & LegalExternal Auditor Interface Procedure
HR / PeopleEmployee Volunteering Policy · Matched Funding Application Form

Expectations (6)

5.1A defined communications system supports the organisation to identify, develop and maintain a good working relationship with the statutory and non-statutory stakeholders about its activities, including emergency response communications.
5.2Organisations ensure and demonstrate that the consultation process with statutory and non-statutory stakeholders is appropriate and proportionate and follows a defined process.
5.3Appropriate HS&E and process safety information is published in the public domain to demonstrate the organisation's commitment to continually improving its performance.
5.4Effectiveness of programmes for communication with stakeholders is regularly reviewed by specified levels of management.
5.5Arrangements for communication with stakeholders are understood and followed; understanding of arrangements, and compliance with them, are regularly tested.
5.6Compliance and performance trends are reviewed by specified levels of management.