Element 19×Commercial
Commercial in Incident Investigation
Incident reporting and investigation
Why this document sits here
No business documents needed to be placed here, but the element should still be read broadly. Any adverse event, whether an IT outage, a fraud or an upheld grievance, should feed the same reporting, investigation and learning loop. The IT major incident procedure sits in 14 for the response; what is learnt from it belongs here.
Integrated reading of element 19 →Example documents, by tier
Process, procedure, work instruction 1
- Customer Complaints and Product Claims ProcedureIntegrated readingRepresentative exampleCompany-wideAlso in IOGP 510 · 09 Monitoring, Reporting and LearningNot process safetyNot safety report critical