Department · IOGP 510
Business Services
Scope
Information technology, information management, document control, and the governance of the management system itself. The function that keeps documents, data and systems controlled, secure and available.
The reframing
"Business Services is easily read as back office. Yet document control decides whether the right procedure reaches the point of use, and cyber security now bears directly on process safety. Mapped against the framework, Business Services owns the machinery that every other department's documents depend on."
Footprint across the framework
E01
Commitment and Accountability
This element holds the governance of the management system itself — its principles, how governing documents are created and withdrawn, and how deviations from it are handled.
4 docs →
E02
Policies and Standards
This element holds the mandatory rules for information and technology — the management system standard, the standard for standards, and the information security, access and backup standards.
7 docs →
E03
Organisation, Resources and Capability
This element holds IT, information management and management system capability — the competence frameworks and focal-point roles that keep the system running.
2 docs →
E04
Stakeholders and Customers
This element holds information interfaces with suppliers and partners — what data suppliers must deliver, and how.
2 docs →
E05
Risk Assessment and Control
This element holds information and cyber risk — the information security management system, cyber risk management and disaster recovery.
4 docs →
E06
Asset Design and Integrity
This element holds the integrity of digital assets — the IT architecture, technical design and technology development lifecycle.
3 docs →
E07
Plans and Procedures
This element holds document control, IT continuity and support procedures — numbering, handover, archiving, major incident response and business continuity.
7 docs →
E08
Execution of Activities
This element holds day-to-day service delivery — user requests, document and tag number requests, and workstation safety.
4 docs →
E09
Monitoring, Reporting and Learning
This element holds reporting on the management system and IT portfolio — periodic review status and project reporting.
3 docs →
E10
Assurance, Review and Improvement
This element holds assurance of information and access — access-right recertification, controlled-document inspections and improvement prioritisation.
3 docs →
Where Business Services pivots into other departments
→ EngineeringEngineering document lifecycle, tag numbering
→ Operations & MaintenanceControl system cyber security, operational data
→ HSSEBusiness continuity, incident data
→ Finance & LegalAccess controls over financial systems