Department · EI PSM
Business Services
Scope
Information technology, information management, document control, and the governance of the management system itself. The function that keeps documents, data and systems controlled, secure and available.
The reframing
"Business Services is easily read as back office. Yet document control decides whether the right procedure reaches the point of use, and cyber security now bears directly on process safety. Mapped against the framework, Business Services owns the machinery that every other department's documents depend on."
Footprint across the framework
E01
Leadership, commitment and responsibility
1 document: Management System Governance Standard
1 docs →
E06
Hazard identification and risk assessment
1 document: Information Security Policy
1 docs →
E07
Documentation, records and knowledge management
6 documents: Acceptable Use Policy · Standard for Standards and Procedures · Access Management Standard · Document Control Procedure …
6 docs →
E08
Operating manuals and procedures
1 document: Site Facilities and Office Services Procedure
1 docs →
E09
Process and operational status monitoring, and handover
2 documents: Process Data Historian Standard · Digital Operator Rounds Application Guide
2 docs →
E12
Management of change and project management
1 document: IT Change Management Procedure
1 docs →
E14
Emergency preparedness
3 documents: IT Disaster Recovery Plan · Business Continuity Plan · Cyber Incident Response Procedure
3 docs →
E15
Inspection, maintenance and asset integrity
1 document: Maintenance Management System Data Standard
1 docs →
E16
Management of safety critical devices
1 document: Operational Technology Network Segregation Standard
1 docs →
E20
Audit, assurance, management review and intervention
1 document: User Access Recertification Procedure
1 docs →
Where Business Services pivots into other departments
→ EngineeringEngineering document lifecycle, tag numbering
→ Operations & MaintenanceControl system cyber security, operational data
→ HSSEBusiness continuity, incident data
→ Finance & LegalAccess controls over financial systems