Stakeholders and Customers

Purpose

To define how the company engages with everyone who is not the organisation — regulators (HSE, financial, environmental), suppliers, contractors, JV partners, customers, communities and other stakeholders. Financial regulators, lenders and tax authorities are first-class stakeholders alongside operational ones.

The challenge it forces

"This element reveals where the organisation's control ends and somebody else's begins. A weak Element 4 means the organisation does not know the boundary of its own management system — which is the boundary of its own accountability."

What lives here

·Regulator interface processes (Well Notification & Consent, Engineering Regulator Interface)
·Joint venture and partner governance (JV Subsurface Governance, Partner Approval Interfaces)
·Contractor and supplier interface frameworks (Strategic Supplier Framework)
·Internal stakeholder engagement (Workforce Consultation, Employee Engagement Strategy)
·External data, technical and specialist interfaces

What does not live here

→The internal accountability that makes the stakeholder interface possibleE1 Commitment
→The risk-controlled decisions taken through the interfaceE5 Risk
→The execution of activities at the interfaceE8 Execution

Upstream O&G expectations (5)

4.1Stakeholders — including local communities, financial regulators, lenders, tax authorities and JV partners — are identified and relationships established.
4.2Processes are in place to assess, manage and engage with customers and other stakeholders regarding lifecycle risks and opportunities.
4.3Mechanisms exist to document, evaluate and address stakeholder expectations and feedback.
4.4Positive relationships are established with all stakeholder categories.
4.5Active two-way communication and engagement, including emergency response.

Upstream O&G adaptation notes

Status:Same as IOGP, applied at full enterprise scope

The company applies this element across all stakeholder types — operations, commercial, corporate, people, partner — using the same framework, not a separate one.

·Financial regulators, tax authorities, lenders, audit firms sit here on the same footing as HSE regulators, communities and JV partners.

Framework comparison — IOGP 510 base · Upstream O&G adaptation

IOGP 510 base expectations

1.Stakeholders, including local communities, are identified and relationships established.
2.Processes are in place to assess, manage and engage with customers and other stakeholders.
3.Mechanisms exist to document, evaluate and address stakeholder expectations and feedback.
4.Positive relationships are established.
5.Active two-way communication and engagement, including emergency response.

Upstream O&G adapted expectations

1.Stakeholders — including local communities, financial regulators, lenders, tax authorities and JV partners — are identified and relationships established.
2.Processes are in place to assess, manage and engage with customers and other stakeholders regarding lifecycle risks and opportunities.
3.Mechanisms exist to document, evaluate and address stakeholder expectations and feedback.
4.Positive relationships are established with all stakeholder categories.
5.Active two-way communication and engagement, including emergency response.